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Joanne Jackson - Delivery Manger, EDS

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How do you measure these performance gains?

That largely depends upon the area of the business we are working with, and what is most appropriate\helpful. We always try to align the measurement of improvement with measures that are already used and recognised within the business. We do quite often have to devise new (all be them related) measures, and remain convinced that any aspect of any role of perfomance can be measured.
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